Privacy Policy
Introduction:
BigBlackDogCo (Pty) Ltd is committed to protecting your privacy and processing your personal information responsibly, lawfully and transparently.
This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, create an account, place an order or otherwise interact with us. Our processing of personal information complies with the Protection of Personal Information Act, 2013 (POPIA) and other applicable South African laws.
By using our website or purchasing our products, you acknowledge that you have read and understood this Privacy Policy.
Website: bigblackdogco.co.za
Email Privacy Officer: woof@bigblackdogco.co.za
Information we collect
Depending on how you interact with our website, we may collect
Identity Information
- Name and Surname
- Contact Information
- Email address
- Shipping address
- Billing address
- Order Information
Products purchased
- Order history
- Payment status
- Delivery preferences
Payment Information:
We do not store your credit card or debit card details on our servers.
Device Information: When visiting our website, we may automatically collect:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Referring website
- Date and time of access
Marketing Information: Where you choose to receive marketing communications, we may record:
- Newsletter subscriptions
- Marketing preferences
- Email interactions
- Promotional campaign engagement
How We Collect Information
We collect information when you:
- Visit our website
- Place an order
- Create an account
- Subscribe to our newsletter
- Contact customer support
- Participate in promotions or competitions
- Leave a review
- Interact with our marketing communications
Certain information is collected automatically using cookies and similar technologies.
Why We Process Your Information
We process your information to:
- Process and fulfil orders
- Arrange shipping and delivery
- Verify payments
- Prevent fraud
- Provide customer support
- Respond to enquiries
- Improve our website
- Personalise your shopping experience
- Comply with legal obligations
- Send marketing communications where permitted or where you have consented
Legal Grounds for Processing
We process personal information where:
- it is necessary to fulfil a contract with you;
- we are legally required to do so;
- you have provided your consent;
- it is necessary for our legitimate business interests, provided your rights are not overridden
Sharing Your Information
We only share your information where necessary.
This may include:
- Peach Payments
- Shipping services
- Fraud prevention services
- Government or regulatory authorities where legally required
We will never sell your personal information.
Cookies
Our website uses cookies to:
- remember your shopping cart;
- enable website functionality;
- improve website performance;
- analyse visitor behaviour;
- personalise content;
- measure advertising effectiveness.
You may disable cookies through your browser settings, although doing so may affect website functionality.
Marketing Communications
We may send promotional emails regarding new products, offers and company news where you have consented or where permitted by law.
You may unsubscribe at any time by clicking the unsubscribe link contained in our emails or by contacting us.
Protecting Your Information
We implement reasonable technical and organisational measures to safeguard your personal information against unauthorised access, disclosure, alteration, loss or destruction.
While we strive to protect your information, no method of internet transmission or electronic storage is completely secure.
Retention of Information
We retain personal information only for as long as reasonably necessary:
- to fulfil the purposes described in this Policy;
- to comply with legal obligations;
- to resolve disputes;
- to enforce our agreements.
When no longer required, personal information is securely deleted or anonymised.
Your Rights
Subject to applicable law, you may:
- request access to your personal information;
- request correction of inaccurate information;
- request deletion where legally permissible;
- object to certain processing;
- withdraw consent where processing is based on consent;
- lodge a complaint with the Information Regulator.
Requests may be submitted to: woof@bigblackdogco.co.za
Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites.
Age of consent
By using this website, you confirm that you are at least 18 years of age or have reached the legal age of majority in your country or jurisdiction of residence. If you permit a minor in your care to use this website, you confirm that you have provided your consent and accept responsibility for their use of the website.
Changes to this Policy
We may update this Privacy Policy from time to time.
The latest version will always be published on our website together with the effective date.
Continued use of our website constitutes acceptance of the revised Privacy Policy.
Contact Us
For questions relating to this Privacy Policy or your personal information, please contact:
BigBlackDogCo (Pty) Ltd
Email: woof@bigblackdogco.co.za
Website: bigblackdogco.co.za
Information Regulator
If you believe your personal information has not been handled in accordance with POPIA, you have the right to lodge a complaint with the Information Regulator (South Africa).